Downcity
AgentOperationsRunbook

Recover Chat Runtime

Recommended recovery order when the Agent starts but chat entry points do not respond

Recover Chat Runtime

If the agent itself can start but chat entry points do not respond, check these first:

  1. whether the agent is running
  2. whether the channel is enabled
  3. whether channelAccountId is valid
  4. whether the agent was restarted after the last change

Common recovery sequence:

studio agent status
studio agent restart

If it still does not work, continue by checking:

  • model binding
  • channelAccountId
  • whether the message really reached the target agent

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